Our Policies

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DEPOSITS/PAYMENTS:
A valid credit card or debit card is required to guarantee and pay for your Xtreme Game Experience reservation. If a deposit is approved 50% of the total amount must be paid within 3 days of booking to hold a slot.

If full payment or a deposit is not made in 3 days the our automated
system will cancel your booking request re-opening your requested time slot.
You will receive an email to that effect once the reservation has been cancelled.

Dates cannot be held without either payment or payment arrangement.
Reservations are made on a first come first serve basis.
Events that are more than 15 miles must book for at least two hours
Events that are more than 35 miles must book for at least three hours

REFUND/CANCELLATION POLICY:
There will be a $25 cancellation fee for all  events canceled after payment is received.

There will be a $100 cancellation fee for all parties or events canceled after payment is received and past 30 days of scheduled event.

NO REFUND in the event of 2 hour party reservation being canceled within 14 days of your event.

NO REFUND in the event of 3+ hour Event reservation being canceled within 28 days of your event.

Xtreme Game Experience will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary but please make every effort to keep the selected time and date as last minute cancellations will make it very difficult to fill a slot that has been occupied more less than 2 weeks prior to an event.

PRIVACY POLICY:
Xtreme Game Experience is committed to protecting your privacy. We use the information we collect on the site to make bookings with Xtreme Game Experience as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 15 miles from our home zip code of 20744. See our Service Area for more information on travel surcharge.

BAD WEATHER:
Xtreme Game Experience trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with both heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling process.

SUPERVISED CHILDREN:
Xtreme Game Experience does require a parent or responsible adult to be readily available at events with kids younger than 6 years old.

FOOD/DRINK:
Xtreme Game Experience does not allow any food or drinks inside the video game theater. Please have your guests consume them outside of the game theater.

ALCOHOL/DRUGS:
You may serve alcohol at a Xtreme Game Experience event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Xtreme Game Experience equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

REFUSAL OF SERVICE:
Xtreme Game Experience reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.

DAMAGE/INJURY:
Xtreme Game Experience or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Xtreme Game Experience reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Xtreme Game Experience or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

PICTURES:
While your party is in effect the Game Coach may take pictures of the party from inside the trailer. If uploaded you will then be able to view these pictures on Xtreme Game Experience Facebook Fan Page (www.facebook.com/xtremegameexperience) and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us at any point leading to or during your event. This is a service we provide to our guests so they can be sure to capture their party as it happens.

CUSTOM EVITES:
Custom evites are available free of charge. We will e-mail your evites to the email address you’ve provided at the time of booking. evites will be e-mailed shortly after receipt of payment.

TIPS:
Our Game Coaches are there to make sure your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is welcomed, but certainly not required.

Xtreme Game Experience TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. We park on your neighborhood street, coordinating with your neigbors to make set up as smooth as possible is encouraged. We may also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 60 feet of space to park. We will not park in narrow and/or un-level driveways, yards or any other tight or dangerous locations. It has proven to be too dangerous to get such a large vehicle into residential driveways. We will only park on solid concrete/asphalt/gravel areas. Additionally, our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface. XGE staff ultimately has the final say on whether or not a requested parking spot is sufficient enough for use.

VIDEO GAME RATINGS:
Xtreme Game Experience will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have “M” rated games or higher at your event please indicate such in your booking request. You can also let XGE staff know the day of your event.

Booking any party with Xtreme Game Experience constitutes your agreement with these policies.

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