FAQ’s

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QUESTION: How do I do this? How do I look into booking a party?
ANSWER: Use the “Check Availability/Book Now” page and send in your date time and we’ll respond letting you know if it is available. Just confirm and that’s it!
 

QUESTION: How do I know the trailer can come to my house?
ANSWER: Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill, we can come. Otherwise, you can divert us to a nearby park, church or parking lot!

QUESTION: Will the kids know what to do?
ANSWER: That’s why we bring our Game Coach! He/She helps the kids along, inspires and instructs. We make sure it’s the party of the year!

QUESTION: Should I be concerned about the types of games for kids?
ANSWER: If you have such concerns, inform the Game Coach upon arrival and he/she will
make sure that the gaming is appropriate. Otherwise, he/she will follow the lead of the guest(s) of honor and make sure they are having the time of their lives!

QUESTION: What about bad weather?
ANSWER: We come rain, shine, temps below freezing or over 100 degrees — we are climate controlled! As long as it is safe for us to drive.

QUESTION: What time should I make the party?
ANSWER: We suggest that you tell your guests that the party is one hour or half-hour before our arrival time — that way they eat first & they all see the grand arrival of our mobile video game theater!

QUESTION: What if too many people show up to the party? Is there an extra charge?
ANSWER: Certainly not! Bring them on! We’ll keep them all having fun!

QUESTION: Do I request certain games?
ANSWER: We always bring the full game library to every event and your Game Coach will listen to and make suggestions to make your event successful. We do request that if you want “M” rated games you send us an e-mail or list them in the special request section when booking.

QUESTION: Do I tip the Game Coach?
ANSWER: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He/she tutors, inspires and entertains. Tipping for service is welcomed, but certainly not required.

QUESTION: Do I have to pay for the party in advance?
ANSWER: Our reservations go quickly. In order to hold your booking, you can pay in full via the link in your confirmation e-mail or make a deposit of half your total balance by phone. If payment arrangements haven’t been made within 72 hours of your confirmed booking your date and time will be reopened for booking by others. Please call to discuss payment arrangements if your organization or situation is an exception and we can talk about options.

QUESTION: How do I get my Evites?
ANSWER: If you’ve chosen to receive custom evites we will e-mail them to the e-mail address on file shortly after we’ve received deposit or payment.  You can download and print your own invitations from our invitations page here.

QUESTION: What time will you be arriving?
ANSWER: The Game Coach arrives in plenty of time to be setup and start your party at the designated start time. Normally between 15-20 minutes ahead of time.

QUESTION: Where can I view your official policies?
ANSWER: You can view them here.

QUESTION: How can my organization raise funds through Xtreme Gaming Experience?
ANSWER: Setting up a “Game Zone” at your event and either charging for tickets or wristbands to play in the Mobile Game Theater. Game Tournaments is also a good idea for fundraising.